What can I do if I think my account got hacked?

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ACCOUNT

Since you are using your NAGA credentials for so many NAGA Services, you should always make sure that your account is as secure as possible. You should never share your credentials and, therefore, be the only person who knows your credentials for both your NAGA Account, and your registered email address. If someone has access to your email account, your NAGA Account is not secure, as your password can be reset easily.

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If you are concerned that an unauthorized person is accessing your account, these steps can help assist you in regaining control of your account again.

INSECURE ACCOUNT


INSECURE ACCOUNT

 

Reasons to suggest your NAGA Account might not be secure:

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Your password is weak or has been compromised. Please do not use any personal phrases, birthdates or words which can be associated to your person. We recommend that you generate a random password.

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You do not have access to the mail address which was used to register with NAGA. Any person who has access to the email account can reset your password and gain access to your account.

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You have not created the NAGA Account by yourself. In this case, the person who created it might know your password and email credentials and use these to gain access to your account.

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You're sharing your account with other people.

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You have shared your password with someone.

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You have recently visited a website which was impersonating NAGA and tried to login.

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A third-party might have tried to ask for your credentials while impersonating a Team Member. NAGA Employees would never ask for any of your credentials.

If any of the above is true, your account might not be secure. You should reset your password as soon as possible and review all account information for changes. The NAGA Team will be happy to assist you in such matters.

COMPROMISED ACCOUNT


COMPROMISED ACCOUNT


Reasons to think your NAGA Account might be compromised: 

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You are receiving email notifications about changes, orders, or withdrawals which you did not initiate.

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You are unable to login with your NAGA credentials.

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You don't recognize some of your account details.

If any of the above is true, your account might be compromised. We recommend that you contact a member of the NAGA Team as soon as possible and reset your password for both your NAGA Account and email.

Any member of the staff will be able to assist you in order to regain access to your account and check for any losses or changes.

 


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If you need further assistance, please do not hesitate to contact our staff.

1055095-512.png    Did you know? 

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